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How to Report a Problem on the Certificall Application

Introduction​

Smooth use of Certificall is essential for our users. However, if you encounter a problem with the application, it is crucial to know how to report it effectively. This page provides guidelines on the information to provide and troubleshooting steps to follow before submitting a problem report.

Information Required for a Problem Report​

For quick and efficient analysis, please include, if possible, the following information in your report:

  1. Phone Year: Indicate the release or purchase year of your phone.
  2. Incident Time: Specify the exact date and time when the problem occurred.
  3. Related Case Number: Provide the case number associated with your problem.
  4. Phone Model: Indicate the exact model of your mobile device.
  5. Operating System Version: Mention the Android or iOS version of your phone.
  6. Screenshots: Attach any screenshots or other visual elements that help contextualize the problem.
  7. Application Version Used: Specify the current version of the Certificall application you are using.

Steps to Try Before Concluding There is a Problem​

Perform the following steps to resolve common issues:

  • Restart the Application: Close and relaunch the application to see if the problem persists.
  • Open a New Case: Try creating a new case to check if the problem is specific to a particular case.
  • Restart the Phone: Turn off and then turn on your phone to resolve temporary issues.
  • Reinstall the Application: Uninstall, then reinstall or update the Certificall application.
  • Check GPS and Mobile Data: Make sure GPS is enabled and your device has a strong mobile data signal.
  • Check Disk Space: Ensure your phone has enough disk space to store application data and photos taken.
  • Developer Mode: Verify that your phone is not in developer mode, as this could affect application functionality.

Problem Report Submission Procedure​

After performing the checks above, if the problem persists, submit a report by following these steps:

  1. Access the Help Section: In the application, navigate to the 'Help' section and select 'Report a Problem'.
  2. Send an email: to the address contact@certificall.app
  3. Attach Files: Attach all relevant screenshots or documents.
  4. Submit the Report: Send your report. A ticket will be created and you will receive follow-up from our technical support team.

Your experience with Certificall is important to us. By providing detailed information and performing initial checks, you help us resolve your problem more efficiently and improve the application for all users.